The most important statutory rights for returning your shopping comes from two pieces of legislation – the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
Townfield Mobility Fully comply with both these regulations on the return of unwanted goods bought online or from a store.
We hope you will be happy with your items/goods but we will accept the return of any UNUSED products within 14 days of purchase for a full refund. Unused products should be returned with their order number and documentation or receipt. The Items/ Goods should be in perfect condition within their undamaged original packaging.
The customer is responsible for the cost of returning unused products and this cost is non-refundable.
Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued.
The Company will not be held liable for the loss in transit of any returned item(s). We advise you to ensure the products are adequately packed and insured during any return journey. We would also advise you to use a Tracker and insured or courier service if you are unable to deliver the products personally. If products returned directly by you are lost or damaged in transit, we reserve the right not to refund any amounts attributable to such loss or damage. If you are returning items we must be notified before return.
If the Customer requires the products to be collected, the cost of this collection will be paid for by the Customer.
If you require an alternative item please place a new order on our website or via our shop.
Shop Returns
We hope you will be happy with your items/goods but we will accept the return of any UNUSED products within 14 days of purchase for a full refund. Unused products should be returned with their order number and documentation or receipt. The Items/ Goods should be in perfect condition within their undamaged original packaging.
Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued.
Faulty /Broken items
You have the legal right to a refund if you return your faulty good(s) within 30 days of receiving it.
If you don’t reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, Townfield will try and repair the item if this is not possible we will replace the item if needed.
Online returns
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) (“CCR”) you have a right to cancel all or part of your contract at any time up to 14 days after the day on which you receive the goods, without giving any reason.
To exercise the right to cancel you must inform us, within the cancellation period, of your decision to cancel by E-mail to sales@townfieldmobility.co.uk or by writing to:
Townfield Mobility 74 Queen St, Great Harwood, BB6 7AL
Items made to your specification
Items made to your specification can only be return if faulty. Any faulty items should be reported to us within 14 days.
Please notify us via email to sales@townfieldmobility.co.uk or in writing:
Townfield Mobility 74 Queen St, Great Harwood, BB6 7AL
Used or Defective goods
We cannot accept the return of certain items for hygiene reasons, if they have been used or the seal has been broken. This applies particularly (but not exclusively) to toileting and bathing equipment, incontinence items, mattresses and adjustable divan beds.
Refunds
On receipt of returned goods, Townfield Mobility will reimburse you within 14 days. We will only give the refund back to the card/account that you have paid with.
If the purchase was instore the refunded to the card will be done on return of goods in store.
Any paid delivery charge will NOT be included in your refund.
Credit Notes
After the 14 days Townfield has the right to refuse a refund. However if the item is un-used and in its original packaging we also reserve the right to issue a credit note.
If the customer has no Receipt or proof of purchase we may issue a Credit Note.
What to do if there is a problem
We endeavour to provide goods and services which conform with consumer rights, but if there should be a problem, please contact us immediately you become aware of it on tel: 01254 882050 (9am – 5.00pm weekdays, excluding Bank Holidays) or email: sales@townfieldmobility.co.uk.
If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the The Retail Ombudsman, their email is: enquiries@theretailombudsman.org.uk,