Townfield Mobility
Townfield Mobility
Local Delivery
Available
Contact
01254 884488
Shop By
Categories

Product categories

  • Townfields Bargains
  • Riser Recliners
    • Furniture Accessories
    • 4 Motors
    • Dual Motor Risers
    • Single Motor Risers
  • Scooters
    • Pre Owned Scooters
    • Folding Scooters
    • Car Hoist
    • Small Boot / Pavement / 4mph Scooters
    • Large Road Scooters
    • Scooter Accessories
  • Daily Living Aids
    • HouseHold Bathing
    • Dressing
    • Fireside Chairs
    • Furniture Accessories
    • Grab Rails
    • Home Health
    • Kitchen & Dining
  • Wheelchairs
    • Wheelchair Accessories
    • Aluminium Range
    • Powerstroll Range
    • Ramp Range
    • Steel Range
    • Tilt In Space
    • Travel Chair Range
  • Powerchairs
    • Compact
    • Folding
    • Indoor/Outdoor
  • Stairlifts
  • Walking Aids
    • Rollators
    • Triwalkers
    • Walking Frames
    • Walking Sticks/Crutches
  • Bathroom Safety
    • Bathing Aids
    • Bathlifts
    • Grab Rails
    • Paediatric Bathing Aids
    • Toilet Aids
  • Bedroom
    • Community
    • Nursing Home
    • Retail
  • Moving & Handling
    • Lifting Aids
    • Transfer Aids
  • Incontinence Range
  • Pressure Area Care
    • Products
  • Paediatric Range
    • Paediatric Bathing
    • Seating & Mobility
Skip to content
  • Home
  • Shop
  • Hire Equipment
  • Mobility Service and Repair
    • Mobility Scooter Repairs Blackpool
    • Mobility Scooter Repairs Bolton
    • Mobility Scooter Repairs Burnley
    • Mobility Scooter Repairs Preston
    • Mobility Scooter Repairs Blackburn
  • About Us
  • Finance
  • Contact Us

Menu

  • Home
  • Shop
  • Hire Equipment
  • Mobility Service and Repair
    • Mobility Scooter Repairs Blackpool
    • Mobility Scooter Repairs Bolton
    • Mobility Scooter Repairs Burnley
    • Mobility Scooter Repairs Preston
    • Mobility Scooter Repairs Blackburn
  • About Us
  • Finance
  • Contact Us
Sign In My Account
Compare
User Login
0
My Cart
£0.00

Returns Policy

The most important statutory rights for returning your shopping comes from two pieces of legislation – the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

Townfield Mobility Fully comply with both these regulations on the return of unwanted goods bought online or from a store.

We hope you will be happy with your items/goods but we will accept the return of any UNUSED products within 14 days of purchase for a full refund. Unused products should be returned with their order number and documentation or receipt. The Items/ Goods should be in perfect condition within their undamaged original packaging.

The customer is responsible for the cost of returning unused products and this cost is non-refundable.

Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued.

The Company will not be held liable for the loss in transit of any returned item(s). We advise you to ensure the products are adequately packed and insured during any return journey. We would also advise you to use a Tracker and insured or courier service if you are unable to deliver the products personally. If products returned directly by you are lost or damaged in transit, we reserve the right not to refund any amounts attributable to such loss or damage. If you are returning items we must be notified before return.

If the Customer requires the products to be collected, the cost of this collection will be paid for by the Customer.

If you require an alternative item please place a new order on our website or via our shop.

Shop Returns

We hope you will be happy with your items/goods but we will accept the return of any UNUSED products within 14 days of purchase for a full refund. Unused products should be returned with their order number and documentation or receipt. The Items/ Goods should be in perfect condition within their undamaged original packaging.

Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued.

Faulty /Broken items

You have the legal right to a refund if you return your faulty good(s) within 30 days of receiving it.

If you don’t reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, Townfield will try and repair the item if this is not possible we will replace the item if needed.

Online returns

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) (“CCR”) you have a right to cancel all or part of your contract at any time up to 14 days after the day on which you receive the goods, without giving any reason.

To exercise the right to cancel you must inform us, within the cancellation period, of your decision to cancel by E-mail to sales@townfieldmobility.co.uk or by writing to:

Townfield Mobility 74 Queen St, Great Harwood, BB6 7AL

Items made to your specification

Items made to your specification can only be return if faulty. Any faulty items should be reported to us within 14 days.

Please notify us via email to sales@townfieldmobility.co.uk or in writing:

Townfield Mobility 74 Queen St, Great Harwood, BB6 7AL

Used or Defective goods

We cannot accept the return of certain items for hygiene reasons, if they have been used or the seal has been broken. This applies particularly (but not exclusively) to toileting and bathing equipment, incontinence items, mattresses and adjustable divan beds.

Refunds

On receipt of returned goods, Townfield Mobility will reimburse you within 14 days. We will only give the refund back to the card/account that you have paid with.

If the purchase was instore the refunded to the card will be done on return of goods in store.

Any paid delivery charge will NOT be included in your refund.

Credit Notes

After the 14 days Townfield has the right to refuse a refund. However if the item is un-used and in its original packaging we also reserve the right to issue a credit note.

If the customer has no Receipt or proof of purchase we may issue a Credit Note.

What to do if there is a problem

We endeavour to provide goods and services which conform with consumer rights, but if there should be a problem, please contact us immediately you become aware of it on tel: 01254 882050 (9am – 5.00pm weekdays, excluding Bank Holidays) or email: sales@townfieldmobility.co.uk.

If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the The Retail Ombudsman, their email is: enquiries@theretailombudsman.org.uk,

Recent Posts

  • Townfield Mobility Sponsor Shirts for Lancashire Spitfires Powerchair Football Team

Categories

  • Mobility Power Chairs

Returns Policy

  • Returns Policy GDPR Policy

About

  • Contact Us About Us

Follow Us

  • Facebook
  • Twitter

Contact Us

  • 74 Queen Street, Great Harwood, Lancashire, BB6 7AL
    01254 884488
    sales@townfieldmobility.co.uk

Subscribe Now

Subscribe to our newsletter and be the first to see our special offers

Copyright © 2025 Townfield Mobility

Accepted Payment Methods

  • Maestro
  • MasterCard
  • PayPal
  • Visa
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT